30
Jul/09
1

Want To Understand Social Media? Don’t Stop Using It At 5 P.M.

Punch ClockThis is something I’ve noticed with a number of marketers who have had difficulty in understanding social media, whether that means getting a grip on its value, or simply how to use it beyond what they read on random marketing blogs like this one. The key to truly understanding and getting a handle on social media is very simple: Don’t stop using it when you punch out for the day.

Don’t treat your work in social media like you treat your work on a TV spot. They’re not the same. In many ways, social media is a living, breathing creature. If you really want to “get it,” incorporate it into your everyday life. Don’t just keep a “business account” on Facebook. Really dive in. Put yourself out there. Make a personal account and share videos of your family, or photos from poker night with your real friends. Stare awkwardly into your mirror with your camera phone in an attempt to capture your next profile photo. Get on Twitter and find your friends and co-workers. Trust me, you’ll look cooler for doing so.

The reason why my generation has taken to social media like a fish to water while you flounder on the shore, isn’t because we’re cleverer than you. Not by any means whatsoever. It’s because it’s not a side-dish in our lives. We don’t see it as a obligation because Seth Godin says we should be doing it, or because it’s what our clients want. It has become the centerpiece of our social experience, for better or worse. We keep in touch with our family, friends, and acquaintances through these mediums. We’re on them all the time because they’ve become instrumental in facilitating our relationships with one another.

If you want to understand social media, beyond what you read online and in books, adopt it the way we have. If you want to understand social media, you have to EXPERIENCE it. Don’t just read about it and fumble trying to apply what you’ve read to practice.

It’s a lot easier than it sounds. You can start by friending me:

Twitter
Facebook
Flickr
YouTube
MySpace
Lala

23
Jul/09
0

CNN’s Black In America 2: Bourgie Blacks. But Are They Really?

huxtable familyI’m going to take a quick break from writing about marketing to discuss something somewhat dear to me. I was watching CNN’s Black In America 2 last night and a particular segment of the 2-hour special struck me: the segment on what some twitterers are calling bourgie blacks. A quick look at the conversations swirling around #BIA2, and you’ll see a mixture of opinions. Some people complain that CNN has gone from one extreme to another, without touching on middle-class blacks (a notion I agree with). Others are proud of the “well-to-do” blacks who were being highlighted, believing that they stand as a testament that there are well-educated black people. And finally, there are those who believe that the “elite” blacks are just as alienating as anyone else.

One twitterer went so far as to respond to another who was asking if there were any darker skinned black people, with: “Yes they were serving folks at the Tuxedo Ball!”

And another made the extreme statement: “…and Tyler Perry will tell us how cooning is the quickest avenue to Black wealth, tomorrow on Black in America 2.”

Conversations like these make some people uncomfortable, and I personally have found myself in the crossfire. Being a mixed minority myself (Black & Hispanic), but not fitting the typical stereotype of what a black person in America is thought to be, I’ve felt the same ire as the kid the segment was about. I didn’t grow up nearly as privileged as he did, but the identity crisis is much of the same. When blacks say you don’t “act” black enough, or that you’re not the “typical” black person, it begs asking the question: “How am I supposed to act? How does one ‘act’ more black?” Is a suburban white kid who wears baggy jeans and fitted caps “more” black than I?

Racial divides haven’t dissolved. It’s ridiculous to say they have. But I will say that a new form of segregation has formed, and going into an industry that’s all about segmentation, it’s clear to see that socioeconomics have overtaken skin color as the most important demographic. Who has the money? The haves and the have-nots has largely become the ruling principle; and it has divided those within my own race.

I’m going from “not being black enough” into an industry where minorities make up a small fraction of the population. Does that make me bourgie as well? I don’t consider myself elite. I’ve never lived in a house, I went to a school district where undercover cops monitored the cafeteria for gang activity, and I’ve never had the luxury of jetsetting around the world (the furthest I’ve been out of the country is Canada).

The point I’m trying to make is that within the community there is a divide between blacks and “real blacks,” and that’s a serious problem. Unfortunately, like in any culture, there are simply different “classes” (for lack of a better term). I think the problem is that CNN failed to shed any light on the middle class blacks in America; they’re just as important as everyone else. As one twitterer aptly put it: “Maybe they aren’t showing the Black Middle Class becuz we aren’t part of the ‘problem’.”

All I can hope for is that the underprivileged get a chance to shine, and the privileged remain humble while remembering to reach back and help others who were not born with the same opportunities. I plan to do the same for any minorities hoping to break into this industry after me. And that’s why I applaud the AdColor coalition, and hope to one day do some work with them.

And with that, I’ll close with a tweet that I found particularly entertaining: “At the end of this they should have the Huxtable family come on and say “See, we ain’t that bad”.

18
Jul/09
1

Twitter Is Not The Messiah. It’s Just a Tool.

twitterI love Twitter. Don’t get it twisted. I find it to be a very useful resource when it comes to discovering interesting gems around the internet. So, I’ll be first in line to say that it has provided me with real-world value, and have fervently defended it against friends of mine who don’t see a use for it.

However, I will say that I think there’s just too many people (read marketers) who have clung to it like it is the second coming. Last week, Morgan Stanley’s 15-year old intern, Matthew Robson, wrote a report that shook up the marketing world. Why? Because in it he said that teens just aren’t into Twitter. First off, it wasn’t a real, full-fledged research report in the traditional sense, so, why people acted as though the apocalypse was upon us is beyond me. Even with that aside, however, why is this news? This kid wasn’t the first to look into the massively overhyped impact of Twitter.

You have Robson saying this, but if you go back not so long ago, The Harvard Business Review did a study that showed that more than half of all Twitter users visit the site less than once a month. And even though nearly half of all Twitter activity comes from the various desktop/mobile applications available, I think it’s safe to say we all send at least one tweet out a month using the site. Furthermore, the study found that the median number of lifetime tweets per user was only one.

Taking another step, Participatory Marketing Network conducted a survey on 200 18-24 year olds and found that only 22% of them use Twitter. And iMedia Connection’s Jason Clark published a piece that did a great job of calling Twitter out. He pointed out the 30% retention rate, which translates to 7 out of 10 users who use it once and stop.

Above and beyond all that, what really upsets me is how some people will defend Twitter to the death, as if it is their child. Why is it so outrageous that not everyone is into Twitter? Is it because it proves that the tremendous amount of hype surrounding it is just that: hype?

Social media platforms will come and go. Yes, Twitter is one of the big ones right now, but who’s to say that it’ll still be around in 5 years. We need to remember that it isn’t the tools that are important, it’s the philosophy behind them. And the underlying theme for all of these sites is social interaction. At the end of the day that’s what it’s all about. Biz Stone and Mark Zuckerberg didn’t start Twitter and Facebook, respectively, for the sake of starting them. They did it to facilitate what we naturally do as human beings: communicate. And just as human communication evolved from carrier pigeons, to morse code, to telephones, to email, and now to Twitter, it will continue to evolve. They’re all just tools ultimately serving the same purpose: connecting people.