The Ubiquity of the Social Web, and the Questionable Sustainability of its Agencies

Let me preface this by saying I don’t write these posts simply to be contrarian. I just think that some perspective is in order.

I’ve said this before. My larger interest is in technology and how brands can connect with people through things that whirl and buzz. Taking a step beyond that is my interest in integrated advertising. So, count me as a member of the school of thought that no one medium can do the job of every other. That goes for social as well.

Too many social marketers believe that social will eventually take over the world. And for all intents and purposes, I agree. I agree that applications and experiences that are socially enabled and contextually aware is the future. The Internet of Things and the true semantic web are years away. But I do believe they’re on the horizon. Experiences that change and mold to fit who we are as individuals is the Holy Grail of advertising. Think of the scene in Minority Report where Tom Cruise’s character enters Gap. We’re already seeing it with Facebook’s Open Graph and the rise of hyperlocal information.

The use of technology and the internet has become so commonplace that anyone can do it.

Social and contextual advertising will, in my belief, reach a level of ubiquity that pervades every facet of advertising. And with that ubiquity, comes widespread learning and understanding. In an age where the internet has become inescapable, you’d be hard pressed to find someone who, at this point, has never at least Googled, or checked email. Using the internet is no longer a luxury of the technologically savvy. It’s a place anyone can access, and the cost of entry is as little as a standard cell phone.

That said, social marketing is not rocket science.

Too many self-proclaimed social experts feel the need to justify their jobs, pointing down at digital and traditional advertisers/marketers, claiming they don’t get social and that they’re doing it all wrong. But it begs the question: Why do you think social is so far outside of their scope of understanding? Social is human. And last time I checked, humans ran all the other agencies in this industry.

Advertising—good advertising—is based on understanding human behavior. It’s about either tapping into, or in some cases, creating culture. So, while I admit that most advertisers are accustomed to talking at consumers, it’s a time tested truth that they are no stranger to indoctrinating thoughts, ideas, and beliefs into the minds of the masses. They simply have to learn how to do it in new ways. And as was the case with the widespread adoption of the internet, it’s only a matter of time.


“The Last Advertising Agency on Earth” video suggests that remaining relevant requires agencies to understand that times are a-changing and we need to change with them. Most agencies know this now, and are taking the necessary steps to stay connected.

It’s grossly naive to believe digital and traditional agencies don’t get it and never will. Sure they’ll stumble. But haven’t the social agencies stumbled as well in proving sales-driven ROI? An agency is only as good as the “agents” it hires. And if the BDA’s hire people who “get” social, what makes them any less capable of kicking our collective asses? Not only do they have the client roster, but they have the funds, execution/production resources, and greater leverage for true campaign integration.

Digital agencies doubted traditional agencies the same way. But then what do you say about agencies like SapientNitro? And even then, I think the argument isn’t the same as the one social agencies make. Digital and Traditional advertising are two very different disciplines, and require vastly divergent skill sets. We, on the other hand, sit in a place that is primarily based on common sense rhetoric. As a colleague of mine says, we do a lot of talking.

Few social agencies can execute, let alone on the scale and with the refinement of a digital agency. Honestly, any programmer/designer team worth their salt can create custom tabs in Facebook. And even the strategy that leads a good social program can be developed by a digital agency that has at least one person who understands the best practices.

Understanding social, and properly executing against it, is not something reserved to the “great thinkers” of a space that is barely 10 years old. It simply necessitates that you behave more like an individual, and less like a brand hocking your wares. The foundations of good account planning and strategy were carried over from the other disciplines. But polished execution, I’m sorry to say, is something most social agencies just can’t do because they don’t have the production resources and expertise.

That said, thinking “socially” isn’t necessarily hard, it just requires you to think differently; but it doesn’t require an entirely new skill set. So, who’s more likely to emerge when the dust has settled? Social agencies who do a lot of talking about Facebook and Twitter, but lack the skills to execute against programs larger than a custom tab; or digital agencies who have the expertise to develop deeply engrossing experiences, but need to brush up on the (very elementary) do’s and don’ts of social marketing?

Here’s a hint: Social agencies; hire some digital creatives.

5 Comments

  1. Matt McDougall
    07/08/2010

    Great post, man. Agree 100% with everything you said. “Getting” social isn’t really all that difficult, it’s just a change in approach, and to be honest, a change that wasn’t backed by much of a revenue stream until recently. And like any change, it’s the smaller players who pick up on it first, while the big guys are wallowing through their battleship turns.

    I have no doubt (most) agencies will catch up. And when they do, watch out. Being a thought leader is great and all, but having the resources to execute those thoughts is critical.

  2. Griffin Farley
    07/09/2010

    Wonderful post and I completely agree. Understanding social media is not really that hard, but committing dollars and time to social media does seem to be a challenge (not sure why) for both clients and agencies. Beyond the dollars their is a commitment factor that needs to be reached. For social media to be important to brands I think a shift has to occur at MBA schools and how bonuses are allocated to those that work on the client side.

  3. Anthony Perez
    07/09/2010

    *Clap Clap* When you texted me that I should read the article, you obviously understand where I’m coming from.

    I mentioned this same thing in response to a ridiculous a ridiculous quote I read. I used it as the basis for a post similar to this called “101 Reasons Social Marketing Will Destroy Everything We Know About Marketing…Ever!” (http://bit.ly/bO53zF)

    I’ll summarize a bit of it here:

    ———————————-

    I was recently catching up with some old issues of Ad Age that I hadn’t gotten around to when I stumbled upon this article about Facebook’s hopes of taking geo-location to the mainstream. I have tons of reservations about geo-location services anyway, but this quote from Seth Goldstein blew my mind (and not trying to knock you Seth, you’re more than welcome to explain your point further in the comments section):

    “People talk about location-based advertising, but location removes the need for advertising,” said Seth Goldstein, co-founder of SocialMedia.com. “If you know where the consumer is, and that she is physically touching your brand, then you do not need to rely upon traditional mass-media channels to reach her.”

    There seems to be this grand idea amongst some in social media circles that in order to prove the efficacy of the medium they must show how it completely abolishes everything about marketing and advertising that’s every been taught, practiced, and written about.

    I personally think it’s counter-productive in getting people to take the field of “social media marketing” seriously. It’s just flat out pompous.”

    ———————————-

    Let’s not forget that this is a cycle in advertising. Tons of little shops pop up and they’re eventually either bought or go out of business because they can’t execute on the scale you mentioned. The 1% grow into legit shops that eventually grow to the size of the BDA’s because they have too much work and need more bodies. Then the cycle continues.

    I work in a BDA now, and yeah man, there are people who get it. Plus, we have the resources to pull off crazy s**t if we get sign off from clients.

  4. amadeo
    07/10/2010

    Thanks for all the comments guys :)

    As I’ve said, and we all seem to agree, it really isn’t about understanding social. That honestly isn’t hard. It’s making the commitment and just as important, developing actionable ideas rather than spreading nothing but high-level rhetoric.

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